Trend Micro incident

'Device Control' not accessible in Vision One Console's [Endpoint Security] - [Server & Workload Protection] - [Policy] screen

Trend Micro experienced a major incident on March 28, 2024 affecting TrendAI Vision One™, lasting 7h 37m. The incident has been resolved; the full update timeline is below.

Started: Mar 28, 2024, 02:02 PM UTC
Resolved: Mar 28, 2024, 09:39 PM UTC
Duration: 7h 37m
Detected by Pingoru: Mar 28, 2024, 02:02 PM UTC

Affected components

TrendAI Vision One™

Update timeline

investigating Mar 28, 2024, 02:02 PM UTC

Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. Please be advised that the 'Device Control' tab remains accessible through the Cloud One console. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
resolved Mar 28, 2024, 09:39 PM UTC

Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.