Trend Micro incident

Trend Cloud One – Endpoint and Workload Security: Unable to access C1 console in US-1

Major Resolved View vendor source →

Trend Micro experienced a major incident on October 13, 2024 affecting Trend Cloud One, lasting 5h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2024, 07:15 AM UTC
Resolved
Oct 13, 2024, 12:30 PM UTC
Duration
5h 15m
Detected by Pingoru
Oct 13, 2024, 07:15 AM UTC

Affected components

Trend Cloud One

Update timeline

  1. investigating Oct 13, 2024, 07:15 AM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved Oct 13, 2024, 12:30 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.