Trend Micro incident

Workbench, OAT, Search App, ATL is not working due to SDL backend issue

Major Resolved View vendor source →

Trend Micro experienced a major incident on May 9, 2024 affecting TrendAI Vision One™, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2024, 09:50 AM UTC
Resolved
May 09, 2024, 10:40 AM UTC
Duration
50m
Detected by Pingoru
May 09, 2024, 09:50 AM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating May 09, 2024, 09:50 AM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved May 09, 2024, 10:40 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.