Trend Micro incident

Trend Vision One – Server & Workload Protection: HTTP 504 error happens when accessing Cloud One Console.

Trend Micro experienced a major incident on August 14, 2024 affecting TrendAI Vision One™, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started: Aug 14, 2024, 07:45 PM UTC
Resolved: Aug 14, 2024, 11:16 PM UTC
Duration: 3h 31m
Detected by Pingoru: Aug 14, 2024, 07:45 PM UTC

Affected components

TrendAI Vision One™

Update timeline

investigating Aug 14, 2024, 07:45 PM UTC

Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
resolved Aug 14, 2024, 11:16 PM UTC

Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.