Trend Micro incident

Encountering 504 Error when logging in JP Foundation Account

Major Resolved View vendor source →

Trend Micro experienced a major incident on May 13, 2024 affecting TrendAI Vision One™, lasting 10h 38m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 01:00 PM UTC
Resolved
May 13, 2024, 11:38 PM UTC
Duration
10h 38m
Detected by Pingoru
May 13, 2024, 01:00 PM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating May 13, 2024, 01:00 PM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved May 13, 2024, 11:38 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.