Trend Micro incident
Delay in showing events from Cloud One Container Security and Cloud One Network Security
Trend Micro experienced a major incident on April 29, 2024 affecting TrendAI Vision One™, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2024, 06:30 AM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- investigating Apr 29, 2024, 11:00 AM UTC
Trend Micro service engineers are still addressing an ongoing issue; however, some services may now be partially or intermittently available. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience.
- investigating Apr 30, 2024, 05:30 AM UTC
Trend Micro service engineers are still addressing an ongoing issue; however, some services may now be partially or intermittently available. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience.
- resolved Apr 30, 2024, 12:30 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.