Trend Micro incident

Trend Vision One – Cloud Email Gateway Protection: Temporarily failed to access Cloud Email Gateway Protection screen

Trend Micro experienced a major incident on September 18, 2024 affecting TrendAI Vision One™, lasting 37m. The incident has been resolved; the full update timeline is below.

Started: Sep 18, 2024, 04:05 AM UTC
Resolved: Sep 18, 2024, 04:42 AM UTC
Duration: 37m
Detected by Pingoru: Sep 18, 2024, 04:05 AM UTC

Affected components

TrendAI Vision One™

Update timeline

investigating Sep 18, 2024, 04:05 AM UTC

Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.
resolved Sep 18, 2024, 04:42 AM UTC

Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.