Trend Micro incident

Trend Micro Cloud One - Endpoint and Workload Security: Agent's Status becomes offline in Computer screen in us-1 region.

Major Resolved View vendor source →

Trend Micro experienced a major incident on January 24, 2024 affecting Trend Cloud One, lasting 8h 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2024, 11:30 AM UTC
Resolved
Jan 24, 2024, 08:15 PM UTC
Duration
8h 45m
Detected by Pingoru
Jan 24, 2024, 11:30 AM UTC

Affected components

Trend Cloud One

Update timeline

  1. investigating Jan 24, 2024, 11:30 AM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved Jan 24, 2024, 08:15 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.