Trend Micro incident

Trend Cloud One - Endpoint & Workload Security: Unable to initiate agent upgrades from the console admin tab

Major Resolved View vendor source →

Trend Micro experienced a major incident on December 20, 2023 affecting Trend Cloud One, lasting 13h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2023, 08:40 AM UTC
Resolved
Dec 20, 2023, 10:00 PM UTC
Duration
13h 20m
Detected by Pingoru
Dec 20, 2023, 08:40 AM UTC

Affected components

Trend Cloud One

Update timeline

  1. investigating Dec 20, 2023, 08:40 AM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. investigating Dec 20, 2023, 02:30 PM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  3. resolved Dec 20, 2023, 10:00 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.