Trend Micro incident

Trend Cloud One - Endpoint & Workload Security: Several issues detected

Major Resolved View vendor source →

Trend Micro experienced a major incident on December 18, 2023 affecting Trend Cloud One, lasting 9h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2023, 01:45 AM UTC
Resolved
Dec 18, 2023, 11:00 AM UTC
Duration
9h 15m
Detected by Pingoru
Dec 18, 2023, 01:45 AM UTC

Affected components

Trend Cloud One

Update timeline

  1. investigating Dec 18, 2023, 01:45 AM UTC

    Trend Cloud One - Endpoint & Workload Security encountered the following two issues. We apologize for the inconvenience. 1) Agent upgrade will fail 2) When SAP function is enabled in the policy, the function will become disabled after the policy update.

  2. resolved Dec 18, 2023, 11:00 AM UTC

    Trend Cloud One - Endpoint & Workload Security encountered the following two issues. We apologize for the inconvenience. 1) Agent upgrade will fail 2) When SAP function is enabled in the policy, the function will become disabled after the policy update.