Trend Micro incident

Unable to generate Mobile Activity log from Sept 18 onwards

Minor Resolved View vendor source →

Trend Micro experienced a minor incident on October 2, 2024 affecting TrendAI Vision One™, lasting 17h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2024, 03:00 AM UTC
Resolved
Oct 02, 2024, 08:08 PM UTC
Duration
17h 8m
Detected by Pingoru
Oct 02, 2024, 03:00 AM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating Oct 02, 2024, 03:00 AM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be degraded or intermittently available. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved Oct 02, 2024, 08:08 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.