Trend Micro incident

Trend Cloud One Endpoint & Workload Security Agent Offline on India Region

Minor Resolved View vendor source →

Trend Micro experienced a minor incident on November 27, 2023 affecting Trend Cloud One, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2023, 11:00 PM UTC
Resolved
Nov 28, 2023, 03:17 AM UTC
Duration
4h 17m
Detected by Pingoru
Nov 27, 2023, 11:00 PM UTC

Affected components

Trend Cloud One

Update timeline

  1. investigating Nov 27, 2023, 11:00 PM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be degraded or intermittently available. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved Nov 28, 2023, 03:17 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.