Trend Micro incident

Trend Cloud One - Endpoint and Workload Security: Error: Send Policy Failed

Trend Micro experienced a major incident on March 21, 2024 affecting Trend Cloud One, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started: Mar 21, 2024, 09:30 AM UTC
Resolved: Mar 21, 2024, 01:15 PM UTC
Duration: 3h 45m
Detected by Pingoru: Mar 21, 2024, 09:30 AM UTC

Affected components

Trend Cloud One

Update timeline

investigating Mar 21, 2024, 09:30 AM UTC

Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.
resolved Mar 21, 2024, 01:15 PM UTC

Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.