Trend Micro incident

Unable to login to V1 console with message: Error 502 on GRECAPTCHA

Trend Micro experienced a major incident on May 3, 2023 affecting TrendAI Vision One™, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started: May 03, 2023, 03:45 PM UTC
Resolved: May 03, 2023, 05:25 PM UTC
Duration: 1h 40m
Detected by Pingoru: May 03, 2023, 03:45 PM UTC

Affected components

TrendAI Vision One™

Update timeline

investigating May 03, 2023, 03:45 PM UTC

Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.
resolved May 03, 2023, 05:25 PM UTC

Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.