Trend Micro incident

Error "Access denied" for Risk Insights in JAPAN region

Major Resolved View vendor source →

Trend Micro experienced a major incident on August 10, 2022 affecting TrendAI Vision One™, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2022, 10:03 AM UTC
Resolved
Aug 10, 2022, 01:44 PM UTC
Duration
3h 41m
Detected by Pingoru
Aug 10, 2022, 10:03 AM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating Aug 10, 2022, 10:03 AM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. investigating Aug 10, 2022, 11:57 AM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  3. resolved Aug 10, 2022, 01:44 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.