Trend Micro incident

Unable to install Endpoint Agent via Web Installer while Standalone Installer works.

Major Resolved View vendor source →

Trend Micro experienced a major incident on June 11, 2024 affecting Apex One as a Service, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2024, 04:02 AM UTC
Resolved
Jun 11, 2024, 06:15 AM UTC
Duration
2h 13m
Detected by Pingoru
Jun 11, 2024, 04:02 AM UTC

Affected components

Apex One as a Service

Update timeline

  1. investigating Jun 11, 2024, 04:02 AM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved Jun 11, 2024, 06:15 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.