Trend Micro experienced a major incident on July 18, 2024 affecting Apex One as a Service, lasting 11h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2024, 09:56 PM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- investigating Jul 19, 2024, 01:21 AM UTC
Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.
- investigating Jul 19, 2024, 06:21 AM UTC
Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.
- resolved Jul 19, 2024, 09:19 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.