Trend Micro incident

Trend Cloud One - Endpoint and Workload Security: Customer may not be able to see scheduled tasks including sending policy completed

Major Resolved View vendor source →

Trend Micro experienced a major incident on June 11, 2024 affecting Trend Cloud One, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2024, 04:23 PM UTC
Resolved
Jun 12, 2024, 06:11 PM UTC
Duration
1d 1h
Detected by Pingoru
Jun 11, 2024, 04:23 PM UTC

Affected components

Trend Cloud One

Update timeline

  1. investigating Jun 11, 2024, 04:23 PM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. investigating Jun 12, 2024, 05:30 AM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution. Note: Affected regions are US-1, IN-1, JP-1, DE-1

  3. investigating Jun 12, 2024, 01:30 PM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution. Note: Affected regions are US-1, DE-1

  4. investigating Jun 12, 2024, 01:30 PM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution. Note: Affected regions are US-1, IN-1, JP-1, DE-1

  5. resolved Jun 12, 2024, 06:11 PM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution. Note: Affected regions are US-1, DE-1, IN-1