Trend Micro incident

Trend Cloud One - Endpoint and Workload Security: Agents intermittently displayed as "Offline" in the Console

Major Resolved View vendor source →

Trend Micro experienced a major incident on January 25, 2024 affecting Trend Cloud One, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2024, 04:49 PM UTC
Resolved
Jan 26, 2024, 11:00 PM UTC
Duration
1d 6h
Detected by Pingoru
Jan 25, 2024, 04:49 PM UTC

Affected components

Trend Cloud One

Update timeline

  1. investigating Jan 25, 2024, 04:49 PM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  2. investigating Jan 26, 2024, 05:55 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue; however, some services may now be partially or intermittently available. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience.

  3. resolved Jan 26, 2024, 11:00 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.