Trend Micro incident
V1 EI App - Sensor Status or deployment is taking longer than expected to appear on the console
Trend Micro experienced a minor incident on June 25, 2024 affecting TrendAI Vision One™, lasting 12h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2024, 10:00 PM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be degraded or intermittently available. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- investigating Jun 26, 2024, 06:07 AM UTC
Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will be posted as available, and we greatly appreciate your patience as we work to a resolution.
- investigating Jun 26, 2024, 07:40 AM UTC
Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will be posted as available, and we greatly appreciate your patience as we work to a resolution.
- resolved Jun 26, 2024, 10:15 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.