Trend Micro incident

Data not available in multiple apps/services

Major Resolved View vendor source →

Trend Micro experienced a major incident on November 11, 2024 affecting TrendAI Vision One™, lasting 2d 8h. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2024, 06:13 AM UTC
Resolved
Nov 13, 2024, 03:00 PM UTC
Duration
2d 8h
Detected by Pingoru
Nov 11, 2024, 06:13 AM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating Nov 11, 2024, 06:13 AM UTC

    Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information is available at https://success.trendmicro.com/en-US/solution/KA-0018263, We greatly appreciate your patience as we work towards a resolution.

  2. investigating Nov 12, 2024, 06:00 AM UTC

    Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information is available at https://success.trendmicro.com/en-US/solution/KA-0018263, We greatly appreciate your patience as we work towards a resolution.

  3. resolved Nov 13, 2024, 03:00 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.