Trend Micro incident

Users not able to enrol devices in Trend Micro Vision One Mobile Security

Major Resolved View vendor source →

Trend Micro experienced a major incident on November 16, 2022 affecting TrendAI Vision One™, lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2022, 03:51 PM UTC
Resolved
Nov 16, 2022, 08:18 PM UTC
Duration
4h 27m
Detected by Pingoru
Nov 16, 2022, 03:51 PM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating Nov 16, 2022, 03:51 PM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. investigating Nov 16, 2022, 07:16 PM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  3. resolved Nov 16, 2022, 08:18 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.