Trend Micro incident
Unable to download Standard Endpoint Protection & SWP Agent from Vision One
Trend Micro experienced a major incident on February 28, 2024 affecting TrendAI Vision One™, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 28, 2024, 01:15 PM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- investigating Feb 28, 2024, 04:30 PM UTC
The Standard Endpoint Protection Agent download issue was fixed. The Server & Workload Protection Agent download issue is still ongoing, and we are continuing to work towards a resolution. We apologize for the inconvenience caused by the incident.
- investigating Feb 29, 2024, 05:30 AM UTC
The Standard Endpoint Protection Agent download issue was fixed at 16:30, February 28(UTC). The Server & Workload Protection Agent download issue is still ongoing, and we are continuing to work towards a resolution. We apologize for the inconvenience caused by the incident.
- resolved Feb 29, 2024, 02:04 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.