Trend Micro incident

Sensors displayed as disconnected while data is flowing

Trend Micro experienced a major incident on February 29, 2024 affecting TrendAI Vision One™, lasting 5h 48m. The incident has been resolved; the full update timeline is below.

Started: Feb 29, 2024, 04:12 PM UTC
Resolved: Feb 29, 2024, 10:00 PM UTC
Duration: 5h 48m
Detected by Pingoru: Feb 29, 2024, 04:12 PM UTC

Affected components

TrendAI Vision One™

Update timeline

investigating Feb 29, 2024, 04:12 PM UTC

Trend Micro service engineers are actively investigating a potential issue where sensors are displayed as 'Disconnected' while data is flowing. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
resolved Feb 29, 2024, 10:00 PM UTC

Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.