Trend Micro experienced a major incident on September 5, 2023 affecting Cloud App Security, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2023, 01:15 PM UTC
Trend Micro Service Engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- resolved Sep 05, 2023, 02:44 PM UTC
Trend Micro Service Engineers have verified that the implemented solution successfully addressed the problem. All affected services have returned to their normal functioning state, and the issue has been resolved.