TrekkSoft Outage History

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TrekkSoft had 10 outages in the last 2 years totaling 173h 24m of downtime — averaging 0.4 incidents per month.

There were 10 TrekkSoft outages since June 30, 2025 totaling 173h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.trekksoft.com

Major June 20, 2026

Issues accessing TrekkSoft Backoffice and POS Desk

Detected by Pingoru
Jun 20, 2026, 06:13 AM UTC
Resolved
Jun 22, 2026, 06:25 AM UTC
Duration
2d
Affected: TrekkSoft BackofficeTrekkSoft APITrekkSoft Mobile App (mPOS)POS DeskTrekkSoft Website BuilderExperienceBank - Channel Manager
Timeline · 5 updates
  1. investigating Jun 20, 2026, 06:13 AM UTC

    We are currently experiencing issues in some Trekksoft production functionalities (a.o. Backoffice, POS Desk). This might result in you not being able to access the Backoffice or POS Desk. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

  2. investigating Jun 20, 2026, 06:41 AM UTC

    The ongoing technical issue is also impacting booking functionality for certain accounts, preventing new bookings from being received. Our development team is actively working on a fix. Thank you for your patience as we work to resolve this completely. We will keep you updated here.

  3. monitoring Jun 20, 2026, 08:22 AM UTC

    Certain domains and subdomains were inaccessible this mornig, which caused the temporary disruptions to TrekkSoft production functionalities (including the Backoffice, POS Desk, and Booking Widgets). All systems and services are now fully operational and working as expected. Next Steps: Our engineering team is closely monitoring performance and stability to ensure everything remains running smoothly. We appreciate your patience while we brought services back online. Another update will be provided once we formally close the incident.

  4. resolved Jun 22, 2026, 06:25 AM UTC

    This incident has been resolved.

  5. postmortem Jun 25, 2026, 06:45 AM UTC

    **Incident Description:** On June 20th, between 04:41 and 08:45 CEST, several of our customer-facing services, including Admin Desk, POS Desk, and TrekkSoft-hosted websites, experienced slow load times and intermittent unavailability. **Cause and Resolution** The disruption was caused by a sustained DDoS attack on our shared infrastructure. Our engineering team successfully identified and blocked the source of the traffic, restoring full service within approximately 4 hours. No customer data was compromised during this incident. **Preventive Measures and Recommendations:** 1. Increasing infrastructure capacity and automatic traffic protections. 2. Implementing stricter isolation boundaries so an issue with one account cannot affect others. 3. Deploying advanced bot-management tools to block malicious traffic proactively. We apologize for the disruption to your operations and appreciate your understanding.

Read the full incident report →

Minor June 13, 2026

Resolved - Performance Issues Mitigated

Detected by Pingoru
Jun 13, 2026, 07:05 PM UTC
Resolved
Jun 13, 2026, 03:30 PM UTC
Duration
—
Timeline · 2 updates
  1. resolved Jun 13, 2026, 07:05 PM UTC

    We have successfully resolved a brief recurrence of the performance issues experienced yesterday, and all TrekkSoft platform functions have returned to normal operations. Earlier today (from 17:30 CEST until 19:30 CEST), our infrastructure was targeted by a similar cyber attack to the one we faced yesterday. Because our engineering and security teams were already on high alert and actively hardening our defenses, we were able to identify, isolate, and mitigate the threat almost immediately. Importantly, we can once again confirm that no customer or system data was compromised during this incident. Our teams will remain on high alert and will continue to closely monitor all systems around the clock to ensure ongoing stability and performance. We appreciate your continued patience and understanding as we navigate this.

  2. postmortem Jun 25, 2026, 07:25 AM UTC

    **Incident Description:** On June 13th at around 18:10 CEST, our platform experienced degraded performance caused by a DDoS attack targeting one of our merchant's domains. **Impact:** The incident caused slow load times across several customer-facing services, including AdminDesk, POS Desk, Website Builder, and TrekkSoft-hosted merchant websites. The degraded performance lasted approximately 1 hour 40 minutes, with full service restored by 19:50 CEST. No customer data was compromised. **Resolution:** Our engineering team identified the attack, set up traffic blocking rules to stop the affected domains, and rebooted the impacted infrastructure to fully restore service. **Preventive Measures and Recommendations:** We have begun work to strengthen our DDoS mitigation capabilities, so that attacks targeting a single merchant's domains can be detected and blocked more rapidly before they impact the broader platform.

Read the full incident report →

Major May 11, 2026

Service interruptions at TrekkSoft

Detected by Pingoru
May 11, 2026, 03:22 PM UTC
Resolved
May 11, 2026, 06:17 PM UTC
Duration
2h 55m
Affected: TrekkSoft BackofficeTrekkSoft APITrekkSoft Mobile App (mPOS)POS DeskTrekkSoft Website Builder
Timeline · 4 updates
  1. investigating May 11, 2026, 03:22 PM UTC

    We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) meaning that you can neither access the TrekkSoft backoffice nor accept bookings via the booking widget, channel manager or website builder. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

  2. monitoring May 11, 2026, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 11, 2026, 06:17 PM UTC

    The incident has been fully resolved, and all systems are back to normal operation. We are currently conducting a thorough internal review and will publish a detailed post-mortem report tomorrow.

  4. postmortem May 12, 2026, 12:20 PM UTC

    **Overview:** Yesterday, between 17:02 and 17:43 CEST, TrekkSoft services \(including API, Backoffice, POS Desk, TrekkSoft Mobile App \(mPOS\), TrekkSoft Website Builder\) experienced a period of downtime. Our message queuing service \(CloudAMQP\) became unresponsive due to being overwhelmed by a volume of traffic that exceeded its capacity. **Timeline:** * 17:02 CEST: Start of outage. * 17:25 CEST: Engineering initiated an infrastructure upgrade. * 17:43 CEST: All services were fully restored and stabilized. **Next Steps & Prevention:** Infrastructure Scaling: We have permanently moved to a higher-tier service plan to provide a larger buffer for traffic spikes. We apologize for the interruption and appreciate your patience as we worked to restore service.

Read the full incident report →

Minor November 12, 2025

Disruption of online transactions via Saferpay/Worldline

Detected by Pingoru
Nov 12, 2025, 07:05 PM UTC
Resolved
Nov 12, 2025, 09:39 PM UTC
Duration
2h 33m
Affected: Payyo - Payment Gateway
Timeline · 5 updates
  1. investigating Nov 12, 2025, 07:05 PM UTC

    We are investigating an issue causing payment failures. We've traced the problem to our external payment gateway and are monitoring their investigation. We will update you as we learn more.

  2. identified Nov 12, 2025, 07:10 PM UTC

    We've received confirmation from Worldline that the following services are currently interrupted: - Processing of online transactions from Saferpay by American Express CH - Processing of online transactions from Saferpay by American Express DE - Processing of online transactions from Saferpay by Giropay - Processing of online transactions from Saferpay by Intercard - Processing of online transactions from Saferpay by Klarna - Processing of online transactions from Saferpay by Worldline CH - Processing of online transactions from Saferpay by Worldline EU - Processing of online transactions from Saferpay by American Express SafeKey - Processing of online transactions from Saferpay by Saferpay Backoffice - Processing of online transactions from Saferpay by Diners ProtectBuy - Processing of online transactions from Saferpay via Mastercard ID Check - Processing of online transactions from Saferpay via VISA Secure - Processing of TWINT online transactions from Saferpay (SATA)

  3. monitoring Nov 12, 2025, 08:24 PM UTC

    We've seen some improvements in payments handling, but are still observing issues related to SCA/3DS redirects back to Saferpay. Transactions without additional user authentication seem to be processed again.

  4. monitoring Nov 12, 2025, 09:16 PM UTC

    Processing has been stable for the last 20 minutes. We'll continue monitoring the situation.

  5. resolved Nov 12, 2025, 09:39 PM UTC

    Saferpay has confirmed that the incident is resolved. At the current time we do not have further information about the cause of the incident. Start of disruption: Wednesday, November 12, 2025, 19:07 CET End of disruption: Wednesday, November 12, 2025, 21:40 CET We apologize for any inconvenience this has caused you.

Read the full incident report →

Notice October 20, 2025

Service disruption warning

Detected by Pingoru
Oct 20, 2025, 09:52 AM UTC
Resolved
Oct 21, 2025, 07:49 AM UTC
Duration
21h 56m
Affected: TrekkSoft BackofficeTrekkSoft APITrekkSoft Mobile App (mPOS)POS DeskTrekkSoft Website BuilderTrekkSoft Knowledge BasePayyo - Payment GatewayExperienceBank - Channel Manager
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 09:52 AM UTC

    Our Amazon cloud hosting service AWS is experiencing disruptions across the globe. At the moment hundreds of companies/services using AWS are not working. Currently all TrekkSoft and ExperienceBank services appear to be working correctly but we remain vigilant for a possible downtime because of the Amazon issues this morning. If you have upcoming tours we advise you to download guest manifests for today/tomorrow including pick up points. We will continue to update you as the situation evolves.

  2. monitoring Oct 20, 2025, 10:42 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 20, 2025, 03:03 PM UTC

    Our Amazon cloud hosting service Amazon Web Services (AWS) continues to experience global disruptions, which are impacting hundreds of companies. Currently, all TrekkSoft and ExperienceBank services appear to be working correctly. However, we remain highly vigilant and prepared for possible downtime due to the ongoing AWS instability. If you have upcoming tours we advise you to download guest manifests for today/tomorrow including pick up points. Due to the ongoing situation on AWS, we will be postponing our planned maintenance from Tuesday 21st to Wednesday 22nd of October between 6-8AM CEST. We will continue to monitor the ongoing situation with AWS in case it will force us to shift our maintenance plans yet again and, provide updates as they become available.

  4. resolved Oct 21, 2025, 07:49 AM UTC

    We are pleased to confirm that the Amazon Web Services (AWS) service disruptions have been fully resolved. All TrekkSoft and ExperienceBank services remained stable throughout the event. Thank you for your patience.

Read the full incident report →

Critical October 14, 2025

Scheduled maintenance notice: 14th October 6:00 AM to 8:00 AM (CEST)

Detected by Pingoru
Oct 14, 2025, 04:00 AM UTC
Resolved
Oct 14, 2025, 10:39 AM UTC
Duration
6h 39m
Affected: TrekkSoft BackofficeTrekkSoft APITrekkSoft Mobile App (mPOS)POS DeskTrekkSoft Website Builder
Timeline · 6 updates
  1. monitoring Oct 14, 2025, 04:00 AM UTC

    To continue improving our product’s performance and deliver an even better experience, we’ll be performing essential scheduled maintenance. During this time, there may be temporary downtime, though we expect any interruption to last no longer than two hours. When: Tuesday, October 14th, 6:00 – 8:00 am CEST We understand how important uninterrupted access is, and we truly appreciate your patience and understanding as we make this upgrade. If you have any questions or concerns, please don’t hesitate to reach out to our support team.

  2. monitoring Oct 14, 2025, 06:23 AM UTC

    Our scheduled maintenance is taking a bit longer than expected. The process is still ongoing, and some services may remain unavailable for a short while longer. We’re actively working to complete the update and verify everything is running smoothly. We’ll share another update as soon as maintenance is complete. Thank you for your continued patience and understanding.

  3. monitoring Oct 14, 2025, 08:21 AM UTC

    To accelerate the backup process required for our upcoming upgrade, we will temporarily disable HTTP traffic for both our web app and API. During this time, the system will be unavailable, and you may encounter a gateway error (e.g., 502) when attempting to access it. Once the backup is complete, our team will need an additional 30 minutes to finalize the upgrade before restoring full access. We sincerely apologize for the inconvenience and appreciate your understanding as we work to improve system performance and reliability.

  4. monitoring Oct 14, 2025, 08:21 AM UTC

    To accelerate the backup process required for our upcoming upgrade, we will temporarily disable HTTP traffic for both our web app and API. During this time, the system will be unavailable, and you may encounter a gateway error (e.g., 502) when attempting to access it. Once the backup is complete, our team will need an additional 30 minutes to finalize the upgrade before restoring full access. We sincerely apologize for the inconvenience and appreciate your understanding as we work to improve system performance and reliability.

  5. monitoring Oct 14, 2025, 08:45 AM UTC

    The upgrade has been successfully completed, and HTTP traffic has been re-enabled, restoring full access to the system. Our team continues to monitor performance to ensure everything is running smoothly. Thank you again for your patience and understanding during today’s upgrade.

  6. resolved Oct 14, 2025, 10:39 AM UTC

    The scheduled maintenance has been completed. All functionalities are operational. Thank you again for your continued patience and understanding.

Read the full incident report →

Minor June 30, 2025

Incident registered

Detected by Pingoru
Jun 30, 2025, 08:06 PM UTC
Resolved
Jul 01, 2025, 07:07 AM UTC
Duration
11h
Affected: TrekkSoft BackofficeTrekkSoft APITrekkSoft Mobile App (mPOS)POS DeskTrekkSoft Website Builder
Timeline · 4 updates
  1. investigating Jun 30, 2025, 08:06 PM UTC

    We are currently experiencing intermittent system failures due to a database overload. As a result, you may encounter issues accessing the backoffice or receiving bookings online. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause

  2. monitoring Jul 01, 2025, 05:55 AM UTC

    The system has been stable and fully operational since 10:15 PM CEST on June 30. We will continue to monitor the situation closely and provide a more detailed update later today.

  3. resolved Jul 01, 2025, 07:07 AM UTC

    The incident has been resolved, and all TrekkSoft functionalities are operating as expected. The intermittent failure was due to a database overload. A more detailed explanation of the incident will be shared as soon as possible. We sincerely apologize once again for any inconvenience caused.

  4. postmortem Jul 02, 2025, 01:19 PM UTC

    **Incident Date**: June 30th 2025 **Incident Duration**: Approximately 45 min **Affected Services**: TrekkSoft Backoffice ‌ **Incident Description:** On June 30th, around 20:00 CEST, our system went unresponsive, causing an intermittent downtime of approximately 45 min. This was due to a node’s failure that led to a boost in database connections which crashed the system. **Impact**: The unresponsiveness of approx 45 minutes resulted in issues accessing the Backoffice or receiving online bookings. **Resolution:** Once we identified the faulty part, the node was rebooted and this fixed the issue. **Preventive Measures:** We will be working on improving how quickly we can detect node failures and reviewing whether there is a need to add additional nodes.

Read the full incident report →