TrekkSoft experienced a notice incident on October 20, 2025 affecting TrekkSoft Backoffice and TrekkSoft API and 1 more component, lasting 21h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 09:52 AM UTC
Our Amazon cloud hosting service AWS is experiencing disruptions across the globe. At the moment hundreds of companies/services using AWS are not working. Currently all TrekkSoft and ExperienceBank services appear to be working correctly but we remain vigilant for a possible downtime because of the Amazon issues this morning. If you have upcoming tours we advise you to download guest manifests for today/tomorrow including pick up points. We will continue to update you as the situation evolves.
- monitoring Oct 20, 2025, 10:42 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 03:03 PM UTC
Our Amazon cloud hosting service Amazon Web Services (AWS) continues to experience global disruptions, which are impacting hundreds of companies. Currently, all TrekkSoft and ExperienceBank services appear to be working correctly. However, we remain highly vigilant and prepared for possible downtime due to the ongoing AWS instability. If you have upcoming tours we advise you to download guest manifests for today/tomorrow including pick up points. Due to the ongoing situation on AWS, we will be postponing our planned maintenance from Tuesday 21st to Wednesday 22nd of October between 6-8AM CEST. We will continue to monitor the ongoing situation with AWS in case it will force us to shift our maintenance plans yet again and, provide updates as they become available.
- resolved Oct 21, 2025, 07:49 AM UTC
We are pleased to confirm that the Amazon Web Services (AWS) service disruptions have been fully resolved. All TrekkSoft and ExperienceBank services remained stable throughout the event. Thank you for your patience.