TrekkSoft incident

Service interruptions at TrekkSoft

TrekkSoft is currently experiencing a major incident affecting TrekkSoft Backoffice and TrekkSoft API and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 11, 2026, 03:22 PM UTC
Resolved
Ongoing
Duration
● 2h 13m
Detected by Pingoru
May 11, 2026, 03:22 PM UTC

Affected components

TrekkSoft BackofficeTrekkSoft APITrekkSoft Mobile App (mPOS)POS DeskTrekkSoft Website Builder

Update timeline

  1. investigating May 11, 2026, 03:22 PM UTC

    We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) meaning that you can neither access the TrekkSoft backoffice nor accept bookings via the booking widget, channel manager or website builder. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

  2. monitoring May 11, 2026, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.