Global issue affecting all/majority of TrekkSoft’s functionalities

Update timeline

1. identified Jun 18, 2026, 04:02 PM UTC

   We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) that could potentially be affecting access to the TrekkSoft backoffice and bookings via the booking widget, channel manager or website builder. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don’t hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

2. monitoring Jun 18, 2026, 04:07 PM UTC

   For a short period of time, certain domains and subdomains were inaccessible, which caused the temporary disruptions to TrekkSoft production functionalities (including the Backoffice, POS Desk, and Booking Widgets). Current Status: System Recovery: All systems and services are now fully operational and working as expected. Next Steps: Our engineering team is closely monitoring performance and stability to ensure everything remains running smoothly. We appreciate your patience while we brought services back online. Another update will be provided once we formally close the incident.

3. resolved Jun 18, 2026, 07:11 PM UTC

   We have successfully resolved the recent performance issues, and all platform functions have returned to normal operations. No customer or system data was compromised during this incident. We will continue to closely monitor all systems to ensure ongoing stability and performance. Thank you for your patience and understanding.

4. postmortem Jun 19, 2026, 01:06 PM UTC

   **Incident Date: June 18th, 2026** Incident Duration: Approximate 20 minutes **Incident Description:** On June 18th at around 17:15 CEST, our infrastructure experienced a sudden surge of abnormal automated traffic directed at one of our merchant sites, which degraded performance across the platform. **Impact:** The incident caused slow load times and intermittent unavailability across several of our customer-facing services, including the AdminDesk, POS Desk, Booking Widget, and TrekkSoft-hosted merchant websites. Because the traffic surge overloaded a shared infrastructure layer, the impact extended beyond the targeted merchant to other customers on the same infrastructure. The degraded performance lasted approximately 20 minutes, with full service restored by 17:35 CEST. **No customer data was affected.** **Resolution:** Once our engineering team identified the source of the abnormal traffic, they blocked it to stop the issue. Systems recovered as the traffic was cut off, and we monitored stability through the rest of the day to confirm full recovery. **Preventive Measures and Recommendations:** We remain committed to strengthening the resilience of our platform. We have already begun work to add infrastructure capacity and improve our automatic traffic protections, so that a single source of abnormal traffic can no longer impact other customers sharing the same infrastructure.