Is TrekkSoft down?

We are currently experiencing issues in some Trekksoft production functionalities (a.o. Backoffice, POS Desk). This might result in you not being able to access the Backoffice or POS Desk. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

The ongoing technical issue is also impacting booking functionality for certain accounts, preventing new bookings from being received. Our development team is actively working on a fix. Thank you for your patience as we work to resolve this completely. We will keep you updated here.

Certain domains and subdomains were inaccessible this mornig, which caused the temporary disruptions to TrekkSoft production functionalities (including the Backoffice, POS Desk, and Booking Widgets). All systems and services are now fully operational and working as expected. Next Steps: Our engineering team is closely monitoring performance and stability to ensure everything remains running smoothly. We appreciate your patience while we brought services back online. Another update will be provided once we formally close the incident.

This incident has been resolved.

**Incident Description:** On June 20th, between 04:41 and 08:45 CEST, several of our customer-facing services, including Admin Desk, POS Desk, and TrekkSoft-hosted websites, experienced slow load times and intermittent unavailability. **Cause and Resolution** The disruption was caused by a sustained DDoS attack on our shared infrastructure. Our engineering team successfully identified and blocked the source of the traffic, restoring full service within approximately 4 hours. No customer data was compromised during this incident. **Preventive Measures and Recommendations:** 1. Increasing infrastructure capacity and automatic traffic protections. 2. Implementing stricter isolation boundaries so an issue with one account cannot affect others. 3. Deploying advanced bot-management tools to block malicious traffic proactively. We apologize for the disruption to your operations and appreciate your understanding.

We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) that could potentially be affecting access to the TrekkSoft backoffice and bookings via the booking widget, channel manager or website builder. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don’t hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

For a short period of time, certain domains and subdomains were inaccessible, which caused the temporary disruptions to TrekkSoft production functionalities (including the Backoffice, POS Desk, and Booking Widgets). Current Status: System Recovery: All systems and services are now fully operational and working as expected. Next Steps: Our engineering team is closely monitoring performance and stability to ensure everything remains running smoothly. We appreciate your patience while we brought services back online. Another update will be provided once we formally close the incident.

We have successfully resolved the recent performance issues, and all platform functions have returned to normal operations. No customer or system data was compromised during this incident. We will continue to closely monitor all systems to ensure ongoing stability and performance. Thank you for your patience and understanding.

**Incident Date: June 18th, 2026** Incident Duration: Approximate 20 minutes **Incident Description:** On June 18th at around 17:15 CEST, our infrastructure experienced a sudden surge of abnormal automated traffic directed at one of our merchant sites, which degraded performance across the platform. **Impact:** The incident caused slow load times and intermittent unavailability across several of our customer-facing services, including the AdminDesk, POS Desk, Booking Widget, and TrekkSoft-hosted merchant websites. Because the traffic surge overloaded a shared infrastructure layer, the impact extended beyond the targeted merchant to other customers on the same infrastructure. The degraded performance lasted approximately 20 minutes, with full service restored by 17:35 CEST. **No customer data was affected.** **Resolution:** Once our engineering team identified the source of the abnormal traffic, they blocked it to stop the issue. Systems recovered as the traffic was cut off, and we monitored stability through the rest of the day to confirm full recovery. **Preventive Measures and Recommendations:** We remain committed to strengthening the resilience of our platform. We have already begun work to add infrastructure capacity and improve our automatic traffic protections, so that a single source of abnormal traffic can no longer impact other customers sharing the same infrastructure.

We have successfully resolved a brief recurrence of the performance issues experienced yesterday, and all TrekkSoft platform functions have returned to normal operations. Earlier today (from 17:30 CEST until 19:30 CEST), our infrastructure was targeted by a similar cyber attack to the one we faced yesterday. Because our engineering and security teams were already on high alert and actively hardening our defenses, we were able to identify, isolate, and mitigate the threat almost immediately. Importantly, we can once again confirm that no customer or system data was compromised during this incident. Our teams will remain on high alert and will continue to closely monitor all systems around the clock to ensure ongoing stability and performance. We appreciate your continued patience and understanding as we navigate this.

**Incident Description:** On June 13th at around 18:10 CEST, our platform experienced degraded performance caused by a DDoS attack targeting one of our merchant's domains. **Impact:** The incident caused slow load times across several customer-facing services, including AdminDesk, POS Desk, Website Builder, and TrekkSoft-hosted merchant websites. The degraded performance lasted approximately 1 hour 40 minutes, with full service restored by 19:50 CEST. No customer data was compromised. **Resolution:** Our engineering team identified the attack, set up traffic blocking rules to stop the affected domains, and rebooted the impacted infrastructure to fully restore service. **Preventive Measures and Recommendations:** We have begun work to strengthen our DDoS mitigation capabilities, so that attacks targeting a single merchant's domains can be detected and blocked more rapidly before they impact the broader platform.

We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) that could potentially be affecting access to the TrekkSoft backoffice and bookings via the booking widget, channel manager or website builder. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

A fix has been implemented and we are monitoring the results.

We have successfully resolved the recent performance issues, and all platform functions have returned to normal operations. Our engineering and security teams identified the root cause as a cyber attack targeting our infrastructure. The immediate threat has been mitigated, and we are actively implementing corrective security measures to strengthen our defenses against this specific attack vector in the future. Importantly, our investigation has confirmed that no customer or system data was compromised during this incident. We will continue to closely monitor all systems to ensure ongoing stability and performance. Thank you for your patience and understanding.

**Incident Description:** On June 12th at around 14:30 CEST, our platform experienced a global incident caused by a DDoS attack targeting one of our merchant's domains. The attack overloaded shared infrastructure, making several of our services temporarily unreachable. **Impact:** The incident caused intermittent unavailability across several customer-facing services, including AdminDesk, POS Desk, Website Builder, and TrekkSoft-hosted merchant websites. The disruption lasted approximately 50 minutes, with full service restored by 15:20 CEST. No customer data was compromised. **Resolution:** Once our engineering team identified the source of the attack, they blocked the affected domains and rebooted the impacted infrastructure to restore service. **Preventive Measures and Recommendations:** We have begun work to strengthen our DDoS mitigation capabilities, so that attacks targeting a single merchant's domains can be detected and blocked more rapidly before they impact the broader platform.

We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) meaning that you can neither access the TrekkSoft backoffice nor accept bookings via the booking widget, channel manager or website builder. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

A fix has been implemented and we are monitoring the results.

The incident has been fully resolved, and all systems are back to normal operation. We are currently conducting a thorough internal review and will publish a detailed post-mortem report tomorrow.

**Overview:** Yesterday, between 17:02 and 17:43 CEST, TrekkSoft services \(including API, Backoffice, POS Desk, TrekkSoft Mobile App \(mPOS\), TrekkSoft Website Builder\) experienced a period of downtime. Our message queuing service \(CloudAMQP\) became unresponsive due to being overwhelmed by a volume of traffic that exceeded its capacity. **Timeline:** * 17:02 CEST: Start of outage. * 17:25 CEST: Engineering initiated an infrastructure upgrade. * 17:43 CEST: All services were fully restored and stabilized. **Next Steps & Prevention:** Infrastructure Scaling: We have permanently moved to a higher-tier service plan to provide a larger buffer for traffic spikes. We apologize for the interruption and appreciate your patience as we worked to restore service.