TrekkSoft Outage History

TrekkSoft is up right now

TrekkSoft had 9 outages in the last 2 years totaling 125h 26m of downtime — averaging 0.4 incidents per month.

There were 9 TrekkSoft outages since June 12, 2025 totaling 125h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.trekksoft.com

Major May 11, 2026

Service interruptions at TrekkSoft

Detected by Pingoru
May 11, 2026, 03:22 PM UTC
Resolved
May 11, 2026, 06:17 PM UTC
Duration
2h 55m
Affected: TrekkSoft BackofficeTrekkSoft APITrekkSoft Mobile App (mPOS)POS DeskTrekkSoft Website Builder
Timeline · 4 updates
  1. investigating May 11, 2026, 03:22 PM UTC

    We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) meaning that you can neither access the TrekkSoft backoffice nor accept bookings via the booking widget, channel manager or website builder. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

  2. monitoring May 11, 2026, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 11, 2026, 06:17 PM UTC

    The incident has been fully resolved, and all systems are back to normal operation. We are currently conducting a thorough internal review and will publish a detailed post-mortem report tomorrow.

  4. postmortem May 12, 2026, 12:20 PM UTC

    **Overview:** Yesterday, between 17:02 and 17:43 CEST, TrekkSoft services \(including API, Backoffice, POS Desk, TrekkSoft Mobile App \(mPOS\), TrekkSoft Website Builder\) experienced a period of downtime. Our message queuing service \(CloudAMQP\) became unresponsive due to being overwhelmed by a volume of traffic that exceeded its capacity. **Timeline:** * 17:02 CEST: Start of outage. * 17:25 CEST: Engineering initiated an infrastructure upgrade. * 17:43 CEST: All services were fully restored and stabilized. **Next Steps & Prevention:** Infrastructure Scaling: We have permanently moved to a higher-tier service plan to provide a larger buffer for traffic spikes. We apologize for the interruption and appreciate your patience as we worked to restore service.

Read the full incident report →

Minor November 12, 2025

Disruption of online transactions via Saferpay/Worldline

Detected by Pingoru
Nov 12, 2025, 07:05 PM UTC
Resolved
Nov 12, 2025, 09:39 PM UTC
Duration
2h 33m
Affected: Payyo - Payment Gateway
Timeline · 5 updates
  1. investigating Nov 12, 2025, 07:05 PM UTC

    We are investigating an issue causing payment failures. We've traced the problem to our external payment gateway and are monitoring their investigation. We will update you as we learn more.

  2. identified Nov 12, 2025, 07:10 PM UTC

    We've received confirmation from Worldline that the following services are currently interrupted: - Processing of online transactions from Saferpay by American Express CH - Processing of online transactions from Saferpay by American Express DE - Processing of online transactions from Saferpay by Giropay - Processing of online transactions from Saferpay by Intercard - Processing of online transactions from Saferpay by Klarna - Processing of online transactions from Saferpay by Worldline CH - Processing of online transactions from Saferpay by Worldline EU - Processing of online transactions from Saferpay by American Express SafeKey - Processing of online transactions from Saferpay by Saferpay Backoffice - Processing of online transactions from Saferpay by Diners ProtectBuy - Processing of online transactions from Saferpay via Mastercard ID Check - Processing of online transactions from Saferpay via VISA Secure - Processing of TWINT online transactions from Saferpay (SATA)

  3. monitoring Nov 12, 2025, 08:24 PM UTC

    We've seen some improvements in payments handling, but are still observing issues related to SCA/3DS redirects back to Saferpay. Transactions without additional user authentication seem to be processed again.

  4. monitoring Nov 12, 2025, 09:16 PM UTC

    Processing has been stable for the last 20 minutes. We'll continue monitoring the situation.

  5. resolved Nov 12, 2025, 09:39 PM UTC

    Saferpay has confirmed that the incident is resolved. At the current time we do not have further information about the cause of the incident. Start of disruption: Wednesday, November 12, 2025, 19:07 CET End of disruption: Wednesday, November 12, 2025, 21:40 CET We apologize for any inconvenience this has caused you.

Read the full incident report →

Notice October 20, 2025

Service disruption warning

Detected by Pingoru
Oct 20, 2025, 09:52 AM UTC
Resolved
Oct 21, 2025, 07:49 AM UTC
Duration
21h 56m
Affected: TrekkSoft BackofficeTrekkSoft APITrekkSoft Mobile App (mPOS)POS DeskTrekkSoft Website BuilderTrekkSoft Knowledge BasePayyo - Payment GatewayExperienceBank - Channel Manager
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 09:52 AM UTC

    Our Amazon cloud hosting service AWS is experiencing disruptions across the globe. At the moment hundreds of companies/services using AWS are not working. Currently all TrekkSoft and ExperienceBank services appear to be working correctly but we remain vigilant for a possible downtime because of the Amazon issues this morning. If you have upcoming tours we advise you to download guest manifests for today/tomorrow including pick up points. We will continue to update you as the situation evolves.

  2. monitoring Oct 20, 2025, 10:42 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 20, 2025, 03:03 PM UTC

    Our Amazon cloud hosting service Amazon Web Services (AWS) continues to experience global disruptions, which are impacting hundreds of companies. Currently, all TrekkSoft and ExperienceBank services appear to be working correctly. However, we remain highly vigilant and prepared for possible downtime due to the ongoing AWS instability. If you have upcoming tours we advise you to download guest manifests for today/tomorrow including pick up points. Due to the ongoing situation on AWS, we will be postponing our planned maintenance from Tuesday 21st to Wednesday 22nd of October between 6-8AM CEST. We will continue to monitor the ongoing situation with AWS in case it will force us to shift our maintenance plans yet again and, provide updates as they become available.

  4. resolved Oct 21, 2025, 07:49 AM UTC

    We are pleased to confirm that the Amazon Web Services (AWS) service disruptions have been fully resolved. All TrekkSoft and ExperienceBank services remained stable throughout the event. Thank you for your patience.

Read the full incident report →

Critical October 14, 2025

Scheduled maintenance notice: 14th October 6:00 AM to 8:00 AM (CEST)

Detected by Pingoru
Oct 14, 2025, 04:00 AM UTC
Resolved
Oct 14, 2025, 10:39 AM UTC
Duration
6h 39m
Affected: TrekkSoft BackofficeTrekkSoft APITrekkSoft Mobile App (mPOS)POS DeskTrekkSoft Website Builder
Timeline · 6 updates
  1. monitoring Oct 14, 2025, 04:00 AM UTC

    To continue improving our product’s performance and deliver an even better experience, we’ll be performing essential scheduled maintenance. During this time, there may be temporary downtime, though we expect any interruption to last no longer than two hours. When: Tuesday, October 14th, 6:00 – 8:00 am CEST We understand how important uninterrupted access is, and we truly appreciate your patience and understanding as we make this upgrade. If you have any questions or concerns, please don’t hesitate to reach out to our support team.

  2. monitoring Oct 14, 2025, 06:23 AM UTC

    Our scheduled maintenance is taking a bit longer than expected. The process is still ongoing, and some services may remain unavailable for a short while longer. We’re actively working to complete the update and verify everything is running smoothly. We’ll share another update as soon as maintenance is complete. Thank you for your continued patience and understanding.

  3. monitoring Oct 14, 2025, 08:21 AM UTC

    To accelerate the backup process required for our upcoming upgrade, we will temporarily disable HTTP traffic for both our web app and API. During this time, the system will be unavailable, and you may encounter a gateway error (e.g., 502) when attempting to access it. Once the backup is complete, our team will need an additional 30 minutes to finalize the upgrade before restoring full access. We sincerely apologize for the inconvenience and appreciate your understanding as we work to improve system performance and reliability.

  4. monitoring Oct 14, 2025, 08:21 AM UTC

    To accelerate the backup process required for our upcoming upgrade, we will temporarily disable HTTP traffic for both our web app and API. During this time, the system will be unavailable, and you may encounter a gateway error (e.g., 502) when attempting to access it. Once the backup is complete, our team will need an additional 30 minutes to finalize the upgrade before restoring full access. We sincerely apologize for the inconvenience and appreciate your understanding as we work to improve system performance and reliability.

  5. monitoring Oct 14, 2025, 08:45 AM UTC

    The upgrade has been successfully completed, and HTTP traffic has been re-enabled, restoring full access to the system. Our team continues to monitor performance to ensure everything is running smoothly. Thank you again for your patience and understanding during today’s upgrade.

  6. resolved Oct 14, 2025, 10:39 AM UTC

    The scheduled maintenance has been completed. All functionalities are operational. Thank you again for your continued patience and understanding.

Read the full incident report →

Minor June 30, 2025

Incident registered

Detected by Pingoru
Jun 30, 2025, 08:06 PM UTC
Resolved
Jul 01, 2025, 07:07 AM UTC
Duration
11h
Affected: TrekkSoft BackofficeTrekkSoft APITrekkSoft Mobile App (mPOS)POS DeskTrekkSoft Website Builder
Timeline · 4 updates
  1. investigating Jun 30, 2025, 08:06 PM UTC

    We are currently experiencing intermittent system failures due to a database overload. As a result, you may encounter issues accessing the backoffice or receiving bookings online. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause

  2. monitoring Jul 01, 2025, 05:55 AM UTC

    The system has been stable and fully operational since 10:15 PM CEST on June 30. We will continue to monitor the situation closely and provide a more detailed update later today.

  3. resolved Jul 01, 2025, 07:07 AM UTC

    The incident has been resolved, and all TrekkSoft functionalities are operating as expected. The intermittent failure was due to a database overload. A more detailed explanation of the incident will be shared as soon as possible. We sincerely apologize once again for any inconvenience caused.

  4. postmortem Jul 02, 2025, 01:19 PM UTC

    **Incident Date**: June 30th 2025 **Incident Duration**: Approximately 45 min **Affected Services**: TrekkSoft Backoffice ‌ **Incident Description:** On June 30th, around 20:00 CEST, our system went unresponsive, causing an intermittent downtime of approximately 45 min. This was due to a node’s failure that led to a boost in database connections which crashed the system. **Impact**: The unresponsiveness of approx 45 minutes resulted in issues accessing the Backoffice or receiving online bookings. **Resolution:** Once we identified the faulty part, the node was rebooted and this fixed the issue. **Preventive Measures:** We will be working on improving how quickly we can detect node failures and reviewing whether there is a need to add additional nodes.

Read the full incident report →

Major June 19, 2025

Registered issue: Booking notifications failure

Detected by Pingoru
Jun 19, 2025, 11:40 AM UTC
Resolved
Jun 19, 2025, 03:02 PM UTC
Duration
3h 22m
Affected: TrekkSoft API
Timeline · 3 updates
  1. investigating Jun 19, 2025, 11:40 AM UTC

    We are currently experiencing an issue with bookings notifications delivery. Notifications look delivered on our end but actually not received. Our developers are already investigating the root cause of the issue. We're sorry for any inconvenience this has caused and appreciate your patience as we work to fix it. We'll keep you updated on our progress.

  2. monitoring Jun 19, 2025, 12:42 PM UTC

    The notification emails that where not sent are being sent. The root cause of the issue was a problem with one of our systems. We will keep monitoring the situation

  3. resolved Jun 19, 2025, 03:02 PM UTC

    The incident has been resolved and booking notifications are being delivered as expected. As mentioned, the root cause seemed to be related to an issue in one of our systems. We sincerely apologize once again for any inconvenience caused.

Read the full incident report →

Notice June 12, 2025

Incident Summary – June 11th 2025

Detected by Pingoru
Jun 12, 2025, 08:06 AM UTC
Resolved
Jun 12, 2025, 08:06 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 12, 2025, 08:06 AM UTC

    On June 11th, between 8:30 PM and 9:20 PM, our company experienced a targeted attack on several subdomains. During this time, key applications—including Admin Desk, POS Desk, Booking Widget, and Website Builder—were partially or fully unavailable. As a result, bookings were not being processed successfully. After an analysis by the engineering team, patterns for the attack as well as the source was identified and the IP address successfully blocked. Bookings originating from OTAs were subsequently reprocessed and delivered later that evening. As improvement steps, we plan to change our proxies used for subdomains and move them to a web application firewall. We apologize for any inconvenience this may have caused.

Read the full incident report →