TrekkSoft incident
Registered issue: Booking notifications failure
TrekkSoft experienced a major incident on June 19, 2025 affecting TrekkSoft API, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 19, 2025, 11:40 AM UTC
We are currently experiencing an issue with bookings notifications delivery. Notifications look delivered on our end but actually not received. Our developers are already investigating the root cause of the issue. We're sorry for any inconvenience this has caused and appreciate your patience as we work to fix it. We'll keep you updated on our progress.
- monitoring Jun 19, 2025, 12:42 PM UTC
The notification emails that where not sent are being sent. The root cause of the issue was a problem with one of our systems. We will keep monitoring the situation
- resolved Jun 19, 2025, 03:02 PM UTC
The incident has been resolved and booking notifications are being delivered as expected. As mentioned, the root cause seemed to be related to an issue in one of our systems. We sincerely apologize once again for any inconvenience caused.