Treasure Data incident
[Tokyo Region] - Treasure Work / tdx claude - Degraded Performance
Treasure Data experienced a minor incident on July 7, 2026 affecting Treasure Work / tdx, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2026, 05:04 PM UTC
We are observing degraded performance in Treasure Work and tdx in the Tokyo region. This issue is limited to the Claude Haiku 4.5 model in the Tokyo region only. Users may notice that requests using Claude Haiku 4.5 return errors or time out. At this time, we do not see any issues with other models. As a workaround, users can select a different model. We are actively investigating this issue and will aim to provide an update in 30 minutes.
- investigating Jul 07, 2026, 05:40 PM UTC
We are continuing to investigate this issue and will provide another update in 30 minutes.
- identified Jul 07, 2026, 06:07 PM UTC
We are continuing to explore this issue and are currently evaluating a potential fix. We will update as soon as our testing is complete.
- identified Jul 07, 2026, 07:42 PM UTC
We are continuing to work through a potential fix and working to identify any potential contributing factors. Again, as the issue is localized to Haiku 4.5 models in the Tokyo region, we recommend users temporarily use a different model if they are experiencing any elevated error rates. We apologize for the inconvenience and will have another update soon.
- monitoring Jul 07, 2026, 08:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2026, 08:59 PM UTC
This issue has been resolved. Treasure Work and tdx are operating normally, and the Claude Haiku 4.5 model in the Tokyo region is no longer experiencing errors or timeouts. Thank you for your patience.