Treasure Data incident

[EU01 Tokyo AP03 Regions] Batch Data Load failure for RT2.0

Minor Resolved View vendor source →

Treasure Data experienced a minor incident on September 30, 2026 affecting Realtime 2.0 and Realtime 2.0 and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 04:36 AM UTC
Resolved
Sep 30, 2026, 04:36 AM UTC
Duration
—
Detected by Pingoru
Sep 30, 2026, 04:36 AM UTC

Affected components

Realtime 2.0Realtime 2.0Realtime 2.0

Update timeline

  1. resolved Sep 30, 2026, 04:36 AM UTC

    Between Sept 28th (5:30 PM UTC) and Sept 29th (6:30 PM UTC) customers with no batch segments who had scheduled attribute updates would have seen failed jobs preventing batch data from loading into Reactor. Customers would have seen errors while waiting for the config changes to update. The impact is any realtime applications, personalizations, or campaigns during that window may have relied on stale batch attribute data. The system has recovered and workflows are now sending updated data.