Treasure Data incident

[All Regions] Live Chat Service Unavailable

Major Resolved View vendor source →

Treasure Data experienced a major incident on September 28, 2026 affecting Web Interface and Web Interface and 1 more component, lasting 9h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 03:41 AM UTC
Resolved
Sep 28, 2026, 01:16 PM UTC
Duration
9h 35m
Detected by Pingoru
Sep 28, 2026, 03:41 AM UTC

Affected components

Web InterfaceWeb InterfaceWeb InterfaceWeb InterfaceWeb Interface

Update timeline

  1. investigating Sep 28, 2026, 03:41 AM UTC

    We are currently experiencing an issue with our Live Chat feature for Corporate and Enterprise support plans. Our team is actively investigating. You can still reach our support team as usual by emailing [email protected]. We appreciate your patience and apologize for any inconvenience.

  2. resolved Sep 28, 2026, 01:16 PM UTC

    We have identified and resolved the issue affecting the Live Chat feature for Corporate and Enterprise support plans. The service has been fully restored and is operating normally. We sincerely apologize for any inconvenience this may have caused and thank you for your patience.