Tray E-commerce incident

Instabilidade devido a problema na Azion

Major Resolved View vendor source →

Tray E-commerce experienced a major incident on April 28, 2026 affecting Loja Virtual and Painel Administrativo, lasting 6h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 06:07 PM UTC
Resolved
Apr 29, 2026, 12:27 AM UTC
Duration
6h 20m
Detected by Pingoru
Apr 28, 2026, 06:07 PM UTC

Affected components

Loja VirtualPainel Administrativo

Update timeline

  1. identified Apr 28, 2026, 06:07 PM UTC

    Prezado(a) Lojista, Estamos acompanhando uma instabilidade em infraestrutura da Azion, que está afetando parte dos nossos serviços. Nossa equipe técnica está monitorando o incidente junto à Azion e manteremos este post atualizado conforme o avanço da situação. Pedimos que acompanhem o andamento através deste canal. Atenciosamente, Equipe Tray

  2. monitoring Apr 28, 2026, 06:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 29, 2026, 12:27 AM UTC

    This incident has been resolved.