Tray E-commerce incident

Instabilidade no acesso PDV e Emissor

Major Resolved View vendor source →

Tray E-commerce experienced a major incident on May 8, 2026 affecting Informação Importante and Emissor e PDV, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 01:23 PM UTC
Resolved
May 11, 2026, 12:30 PM UTC
Duration
2d 23h
Detected by Pingoru
May 08, 2026, 01:23 PM UTC

Affected components

Informação ImportanteEmissor e PDV

Update timeline

  1. identified May 08, 2026, 01:23 PM UTC

    Prezado(a) Lojista, Identificamos que os acesso ao PDV e Emissor estão passando por instabilidades pontuais. Pedimos desculpas pelo inconveniente e reforçamos que os responsáveis já estão atuando para que tudo volte ao normal rapidamente. Pedimos para que acompanhe o andamento através deste canal. Atenciosamente

  2. identified May 08, 2026, 04:51 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 11, 2026, 12:30 PM UTC

    This incident has been resolved.