Tray E-commerce incident

Instabilidade Telefonia

Minor Resolved View vendor source →

Tray E-commerce experienced a minor incident on October 1, 2025 affecting Informação Importante, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 01:01 PM UTC
Resolved
Oct 01, 2025, 03:02 PM UTC
Duration
2h 1m
Detected by Pingoru
Oct 01, 2025, 01:01 PM UTC

Affected components

Informação Importante

Update timeline

  1. identified Oct 01, 2025, 01:01 PM UTC

    Prezado(a) Lojista, Identificamos uma eventualidade no sistema de telefonia, que está impactando os atendimentos via telefone. Gostaríamos de ressaltar que nossos canais de atendimento via chat e chamados continuam funcionando normalmente. Estamos à disposição para o que precisar. Atenciosamente, Equipe Tray

  2. identified Oct 01, 2025, 01:47 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 01, 2025, 03:02 PM UTC

    This incident has been resolved.