Tray E-commerce incident

Instabilidade Sistema de Chat

Notice Resolved View vendor source →

Tray E-commerce experienced a notice incident on October 7, 2025, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 06:34 PM UTC
Resolved
Oct 07, 2025, 08:49 PM UTC
Duration
2h 15m
Detected by Pingoru
Oct 07, 2025, 06:34 PM UTC

Update timeline

  1. investigating Oct 07, 2025, 06:34 PM UTC

    Prezado(a) Lojista, Identificamos uma instabilidade no sistema de chat, nossa equipe já está em contato com os responsáveis para restabelecer o mais rápido possível. Gostaríamos de ressaltar que nossos canais de atendimento via telefone e chamados continuam funcionando normalmente. Estamos à disposição para o que precisar. Atenciosamente, Equipe Tray

  2. monitoring Oct 07, 2025, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 07, 2025, 08:49 PM UTC

    This incident has been resolved.