Tray E-commerce incident

Instabilidade no acesso ao painel administrativo e loja virtual

Minor Resolved View vendor source →

Tray E-commerce experienced a minor incident on April 7, 2026 affecting Loja Virtual and Painel Administrativo, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 12:01 PM UTC
Resolved
Apr 07, 2026, 02:29 PM UTC
Duration
2h 28m
Detected by Pingoru
Apr 07, 2026, 12:01 PM UTC

Affected components

Loja VirtualPainel Administrativo

Update timeline

  1. identified Apr 07, 2026, 12:01 PM UTC

    Prezado(a) Lojista, Identificamos um problema que está afetando o acesso de algumas lojas ao painel administrativo e lojas virtuais. Nossa equipe de tecnologia e infraestrutura já está trabalhando para restabelecer o mais rápido possível. Pedimos que acompanhem o andamento através deste canal. Atenciosamente,

  2. resolved Apr 07, 2026, 02:29 PM UTC

    This incident has been resolved.