Tray E-commerce incident

Instabilidade no acesso ao painel administrativo

Tray E-commerce experienced a minor incident on April 17, 2026 affecting Painel Administrativo, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started: Apr 17, 2026, 02:49 PM UTC
Resolved: Apr 17, 2026, 04:53 PM UTC
Duration: 2h 3m
Detected by Pingoru: Apr 17, 2026, 02:49 PM UTC

Affected components

Painel Administrativo

Update timeline

identified Apr 17, 2026, 02:49 PM UTC

Prezado(a) Lojista, Identificamos um problema que está afetando o acesso de algumas lojas ao painel administrativo. Nossa equipe de tecnologia e infraestrutura já está trabalhando para restabelecer o mais rápido possível. Pedimos que acompanhem o andamento através deste canal. Atenciosamente,
resolved Apr 17, 2026, 04:53 PM UTC

This incident has been resolved.