Traveling Mailbox experienced a notice incident on January 14, 2026 affecting Online Mailbox Portal and TMB Main Website and 1 more component, lasting 5h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2026, 02:23 AM UTC
We are currently investigating this issue.
- investigating Jan 14, 2026, 04:26 AM UTC
We are continuing to investigate this issue.
- investigating Jan 14, 2026, 05:58 AM UTC
Our teams are continuing to investigate this issue. The issue is related to new hardware that has been recently installed in our Datacenter.
- investigating Jan 14, 2026, 07:00 AM UTC
Due to this hardware error, the Traveling Mailbox network is currently down. We are working diligently to resolve the issue to stabilize the network before operating hours. Thank you for your patience.
- identified Jan 14, 2026, 07:16 AM UTC
The issue has been identified and we are taking remediation steps at this time to restore our network. Thank you for your patience.
- monitoring Jan 14, 2026, 07:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2026, 07:54 AM UTC
This incident has been resolved.