Traveling Mailbox incident
Investigating a Service Outage with the Online Mailbox System
Resolved after 2 hours 23 minutes, on February 6, 2018.
We are now monitoring this situation as processing now resumes.
Update timeline
- investigating Feb 06, 2018, 08:30 PM UTC
We are currently investigating an outage with the Online Mailbox System. Customers may not be able to access their mailboxes at this time. Our IT Developers were issuing an update during this so they are working on this at this time. Updates will be provided as we get them.
- investigating Feb 06, 2018, 09:11 PM UTC
We are still Investigating. We apologize for the inconvenience.
- investigating Feb 06, 2018, 10:10 PM UTC
The online mailbox system is stabilizing. We are adjusting some code and systems to clear things up. More updates to come.
- identified Feb 06, 2018, 10:31 PM UTC
The issue has been Identified and fixes put in place.
- monitoring Feb 06, 2018, 10:31 PM UTC
We are now monitoring this situation as processing now resumes.
- resolved Feb 06, 2018, 10:53 PM UTC
This issue has now been resolved. We do apologize for the inconvenience.
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