Resolved after 13 hours 51 minutes, affecting Online Mailbox Portal and TMB Main Website, on July 17, 2020.
This incident has been resolved. The Vendor is a core third party service that services Traveling Mailbox. The outage was caused by a configuration error that caused a core network router to get overwhelmed. This issue has been confirmed fixed by the vendor. Thank you for your patience and we apologize for the inconvenience.
Affected components
Update timeline
- identified Jul 17, 2020, 09:24 PM UTC
Due to an issue with a Third Party Vendor, Traveling Mailbox websites may be unreachable. We are currently investigating.
- monitoring Jul 17, 2020, 09:37 PM UTC
Services are returning to normal. We will continue to monitor.
- resolved Jul 18, 2020, 11:16 AM UTC
This incident has been resolved. The Vendor is a core third party service that services Traveling Mailbox. The outage was caused by a configuration error that caused a core network router to get overwhelmed. This issue has been confirmed fixed by the vendor. Thank you for your patience and we apologize for the inconvenience.
Your product runs on more than Traveling Mailbox
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services