Resolved after 3 hours 8 minutes, affecting Online Mailbox Portal and TMB Main Website and 1 more, on April 22, 2021.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 22, 2021, 05:51 PM UTC
We are currently having network infrastructure issues that may impact our services.
- identified Apr 22, 2021, 06:02 PM UTC
We have lost a circuit link from one of our Internet Providers. We are checking to see what the ETA is. During this time, we will be unable to accept calls for Sales & Support. We apologize for the inconvenience.
- identified Apr 22, 2021, 06:03 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 22, 2021, 07:44 PM UTC
Technicians are enroute to our location to perform repairs. We expect them to be on site within the hour. All services are online and operating normally on our additional service providers with the exception of our phones. Phone Support is still currently unavailable.
- monitoring Apr 22, 2021, 08:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2021, 08:59 PM UTC
This incident has been resolved.
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