Resolved after 4 hours 32 minutes, affecting Online Mailbox Portal, on January 11, 2022.
SMS Texts should come through but they appear to be delayed by about 10-15 minutes. We are continuing to investigate.
Affected components
Online Mailbox Portal
Update timeline
- identified Jan 11, 2022, 10:33 PM UTC
Our vendor who sends our SMS Text Messages for 2FA has identified an issue on their end that is effecting Outbound SMS Messages. We are investigating.
- identified Jan 11, 2022, 10:46 PM UTC
SMS Texts should come through but they appear to be delayed by about 10-15 minutes. We are continuing to investigate.
- resolved Jan 12, 2022, 03:05 AM UTC
This incident has been resolved.
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