TravelBank incident

Database Outage

Resolved after 5 hours 22 minutes, affecting Login, on May 13, 2024.

resolved May 13, 2024, 05:38 PM UTC

Services are back up and running. We will be conducting a post mortem and will share findings. Data restoration tasks are in progress.

Started
May 13, 2024, 12:15 PM UTC
Resolved
May 13, 2024, 05:38 PM UTC
Duration
5h 22m
Detected by Pingoru
May 13, 2024, 12:15 PM UTC

Affected components

Login

Update timeline

  1. identified May 13, 2024, 12:15 PM UTC

    We have identified an issue with our Database and are working to restore to a previous point in time. Users may be unable to properly access their accounts while the restoration is underway.

  2. resolved May 13, 2024, 05:38 PM UTC

    Services are back up and running. We will be conducting a post mortem and will share findings. Data restoration tasks are in progress.

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