Transcend incident

Degraded performance and occasional backend failures

Major Resolved View vendor source →

Transcend experienced a major incident on July 27, 2022 affecting Backend API - EU and Multi-Tenant Sombra - EU, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2022, 05:17 PM UTC
Resolved
Jul 27, 2022, 08:25 PM UTC
Duration
3h 8m
Detected by Pingoru
Jul 27, 2022, 05:17 PM UTC

Affected components

Backend API - EUMulti-Tenant Sombra - EU

Update timeline

  1. identified Jul 27, 2022, 05:17 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 27, 2022, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 27, 2022, 08:25 PM UTC

    This incident has been resolved.