Transcend incident

Admin Dashboard login issues for specific user accounts

Minor Resolved View vendor source →

Transcend experienced a minor incident on May 15, 2023 affecting Admin Dashboard - EU, lasting 8h 39m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2023, 02:14 PM UTC
Resolved
May 15, 2023, 10:54 PM UTC
Duration
8h 39m
Detected by Pingoru
May 15, 2023, 02:14 PM UTC

Affected components

Admin Dashboard - EU

Update timeline

  1. investigating May 15, 2023, 02:14 PM UTC

    Certain accounts on the admin dashboard may have issues logging into the Transcend Admin Dashboard. These users are often those that login with then username/password authentication mechanism in the EU region of Transcend's backend. The steps that have resolved the issues for users have been: - Try logging out and back in if they are already logged in - Try clearing their browser cookies and localStorage if they are able - Try logging in in an Incognito or private browser window

  2. identified May 15, 2023, 05:58 PM UTC

    We believe we have identified a cause for the username/password login issues, and are working on a patch

  3. monitoring May 15, 2023, 07:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2023, 10:54 PM UTC

    Our metrics show that the issue has been resolved. Reloading the page will ensure you are on the latest version of our application.