Transcend experienced a major incident on July 18, 2023 affecting Admin Dashboard - EU and Backend API - EU, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 18, 2023, 04:41 PM UTC
We have noticed an issue with our backend API where requests are failing to complete. We have identified the issue and are rolling out a fix.
- monitoring Jul 18, 2023, 04:49 PM UTC
We have confirmed that the API is responding again for users. We are continuing to monitor the application for overall health
- monitoring Jul 18, 2023, 04:55 PM UTC
The backend is continuing to look healthy in recent tests
- monitoring Jul 18, 2023, 04:55 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 18, 2023, 05:04 PM UTC
Our backend has appeared healthy consistently. Our frontend is experiencing unrelated issues caused by upstream downtime in certain edge locations with AWS CloudFront. This appears consistent with what we are seeing on the AWS page of https://downdetector.com/status/aws-amazon-web-services/
- resolved Jul 18, 2023, 05:19 PM UTC
This incident appears resolved with the upstream AWS CloudFront service. This appears to have affected users primarily in us-east-1 accessing AWS CloudFront content: https://news.ycombinator.com/item?id=36775816